jiji9 Privacy Policy

1. Overview

jiji9 operates the online gaming platform accessible at jiji9.net, offering casino games, sports betting, e-sabong, bingo, and related services to players in the Philippines. As a platform operating under PAGCOR compliance standards, jiji9 is required to collect and process certain personal data to verify player identities, prevent fraud, comply with anti-money laundering (AML) obligations, and deliver a safe and enjoyable gaming experience.

This Privacy Policy applies to all personal data collected through the jiji9 website, mobile platform, customer support channels, and any other jiji9 services. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

jiji9 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to ensuring that your personal information is handled with the highest standards of care, confidentiality, and security.

2. Personal Data We Collect

jiji9 collects the following categories of personal data:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number and email address
• Username and encrypted password
• Residential address

2.2 Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license)
• Proof of address documents
• Selfie or facial verification image (where required)

2.3 Financial Data

• GCash or PayMaya account details (mobile number only — jiji9 does not store full wallet credentials)
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history: deposits, withdrawals, and wager records

2.4 Usage & Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and game activity logs
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

3. How We Collect Your Data

jiji9 collects personal data through the following means:

• Directly from you — when you register a jiji9 account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and server logs when you access and use the jiji9 platform.
• From third parties — from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification, and from identity verification service providers for KYC compliance.

4. How We Use Your Personal Data

jiji9 uses your personal data for the following purposes:

• To create and manage your jiji9 account and verify your identity.
• To process deposits, withdrawals, and gaming transactions in Philippine Peso.
• To comply with PAGCOR regulatory requirements, including KYC and AML obligations.
• To verify that you meet the minimum age requirement of 21 years.
• To detect and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To provide customer support and respond to your inquiries.
• To send you account notifications, security alerts, and service updates.
• To send promotional communications where you have opted in (you may opt out at any time).
• To improve the jiji9 platform through analytics and user experience research.
• To enforce our Terms & Conditions and Responsible Gaming Policy.

5. Legal Basis for Processing

jiji9 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you (account management, payment processing, game delivery).
• Legal obligation — processing required to comply with PAGCOR regulations, AML laws, and other applicable Philippine legal requirements.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — processing for marketing communications, where you have provided explicit opt-in consent.

6. Sharing Your Personal Data

jiji9 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors — GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
• KYC and identity verification providers — third-party services engaged to verify your identity documents in compliance with PAGCOR KYC requirements.
• Regulatory authorities — PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Law enforcement — where required by a valid court order, subpoena, or applicable Philippine law.
• Service providers — IT infrastructure, cloud hosting, and analytics providers engaged by jiji9 under strict data processing agreements that prohibit independent use of your data.

7. Data Retention

jiji9 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and PAGCOR regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years.
• Marketing preference data is retained until you withdraw consent or close your account.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with jiji9's data disposal procedures.

8. Data Security

jiji9 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiji9 platform.
• Encrypted storage of passwords and sensitive financial data.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.
• Two-factor authentication options for player accounts.

While jiji9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jiji9 Login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiji9:

• Right to be informed — the right to know what personal data jiji9 collects and how it is used.
• Right of access — the right to request a copy of the personal data jiji9 holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to legal retention obligations.
• Right to object — the right to object to processing of your personal data for direct marketing purposes.
• Right to data portability — the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the jiji9 Data Privacy Officer at [email protected]. We will respond to your request within thirty (30) days in accordance with the Data Privacy Act.

10. Cookies & Tracking Technologies

jiji9 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, analyze platform usage, and support security functions. The types of cookies used by jiji9 include:

• Essential cookies — required for the jiji9 platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies — used to collect anonymized data about how players use the jiji9 platform, helping us improve performance and user experience.
• Preference cookies — used to remember your language, display, and notification preferences.
• Marketing cookies — used to deliver relevant promotional content, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the jiji9 platform.

11. Minors

The jiji9 platform is strictly intended for individuals aged 21 years and above. jiji9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account and delete the data in question. If you believe a minor has registered on the jiji9 platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

jiji9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or PAGCOR regulatory requirements. Updated versions will be published on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the jiji9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jiji9, please contact our Data Privacy Officer:

[email protected]

Our support and privacy team is available 24 hours a day, 7 days a week (Philippine Standard Time). We aim to respond to all data privacy inquiries within five (5) business days.